Admission is free. The 2F Lobby, Kaku Cafe, Rock Museum Shop, and 5F Sakura Diner are accessible to everyone.
A paid ticket is required to enter exhibitions. For details, please refer to "About Tickets."

Yes. Wheelchairs are available for rent at the 2F General Information Counter. Reservation is not required, but please be aware that the number of wheelchairs is limited.If you want to use a wheelchair in the entire Tokorozawa Sakura Town, please inquire separately at the Information Center on the 2nd floor of Sakura Town.

Coin lockers are available on the 1st and 2nd floors.
Please leave any oversized luggage at the Information Counter on the 2nd floor.
If you want to visit the entire Tokorozawa Sakura Town, please use the coin lockers located behind the shrine.

Wheelchair-accessible restrooms are on each floor.
We have ostomate-accessible restrooms.

There are two nursing rooms – one on the museum's ground floor, and one inside th e Manga & Light Novel Library. (To use the latter, you will need a valid ticket fo r the Manga & Light Novel Library.) The nursing room is equipped with a hot water heater for preparing milk. We do not offer a care service for infants.

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You may enter the museum with a baby stroller, but you will not be able to enter s ome exhibition rooms. Please park your baby stroller in the designated areas befo re entering an exhibition.

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For reasons related to the safety of the displayed artworks, please refrain from carrying suitcases or other large items into exhibitions. For oversized luggage, please contact the 2F General Information Counter. You may also be asked to do so by the museum staff.

If you pick up a lost item, please hand it to a nearby guard or other staff member, or take it directly to the 2F General Information Counter.

Pets are not permitted, however you may enter the museum with a guide dog or other service animal. For reasons related to environmental management, please refrain from bringing plants into the building.

Please check the requests for visitors upon entry.

This will depend on the route, exhibits, and the type of your ticket. A tour around all areas in the museum will take about 3 hours.

The museum was designed to be enjoyed by anyone from pre-school children to adults. The Manga & Light Novel Library offers also children's books. There is an area for sitting on a mat with shoes removed.

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Floor maps in English, Chinese, and Korean are available at the museum.

The Kadokawa Culture Museum Audio Guide App is available in Japanese, English, Chinese and Korean.

Please apply using the Kadokawa Culture Museum Group Reservation Form. *Group discounts are not available.

This matter is currently under consideration.

Please use the Tokorozawa Sakura Town parking area. For details, please check the official Tokorozawa Sakura Town website.

No, there is no smoking area in the museum. Please use the smoking area on the 2nd floor of Sakura Town.

Please refrain from using the museum for eating or drinking purposes. You are allowed to bring plastic bottles, however you may only drink outside the areas that require (paid) tickets.

Please take your waste with you.

There are books from the private collections of Kadokawa Shoten founder Genyoshi Kadokawa and other related individuals who were involved in the early days, as well as new publications from Kadokawa.

No, the libraries do not accept donations.

The libraries do not lend out books.

You cannot request books other than those marked as “Available” in the Library Catalog.

We are not currently accepting purchase requests.

There are several areas with chairs that can be used for reading.

At this point, the libraries do not include audiovisual media.

Please visit the Events page.

You may take pictures inside the museum, except in areas where photography is prohibited and artworks.
Video recording is prohibited, except in areas marked as “Allowed”.
Please refrain from using flash, selfie sticks, and tripods.

You may post photos taken anywhere except “no photography” areas, for non-commercial purposes and at your own risk. KCM is not liable for any damage or loss caused by the use of photographs.

With the exception of certain areas, ink or paint based writing tools are not permitted. Pencils may be used for taking notes, but not for replicating/copying artworks.

Please purchase online tickets via our official ticketing site (Fever) or same-day tickets at the 2F General Information / Ticket Counter.
・Online and same-day tickets may sell out depending on availability.
・Purchasing same-day tickets at the counter may take time depending on crowd conditions, so advance online purchase is highly recommended.
・In addition to our official ticketing site (Fever), online tickets can also be purchased via Rakuten Travel.
Click here to visit the ticketing site. You can also purchase tickets via the Fever app (available on Google Play and the Apple App Store).

Day tickets are available at the 2F General Information Counter. However we recommend to purchase your ticket(s) online, as day tickets may be sold out. You can also buy tickets online at the time of your visit, as long as tickets are available for the desired time slot.

Please go to the "Tickets" page on our official ticketing site (Fever). Member registration is required to buy tickets online.

Please log in to our official ticketing website (Fever) and check under "Tickets" on your profile page.

Please check the following:
• Make sure your registered email address is correct.
• If you use domain filtering on your mobile device, please add "feverup.com" to your approved list. (Setting methods vary by provider, so please check your carrier's website for instructions.)
• If you use a free email service like Gmail, our messages may be routed to your spam folder or blocked. Please check your email service's Help section and adjust your settings to receive emails from "feverup.com".
• If you use a company email address, corporate security settings may block our emails. In this case, please consider using a different email address.

After logging in to our official ticketing website (Fever), your ticket(s) will be displayed as a QR code under "Tickets" on your profile page.
*For same-day tickets, a QR code will be issued at the 2F General Information / Ticket Counter.

Please show the QR code on your phone, or a print-out of it, to the museum staff in the area listed on your ticket.

Please go to the 2F General Information Counter. The museum staff will check your ID, confirm the details of your online purchase, and reissue the ticket QR code for you.

Tickets bought through our official ticketing website (Fever) can be changed until 9:50 a.m. on the day of your visit (10 minutes before opening).To change your visit date, go to My Page in the Fever app or use the "Submit a request" page. Please note that tickets bought at the 2F General Information / Ticket Counter cannot be changed.

It is not possible to cancel a ticket purchase.

On our official ticket purchasing site, up to 15 tickets can be purchased per account per day.

Prices vary by the type of ticket. For detailed information, please click here.

Receipts are not available online.
A receipt can be issued on the day of your visit at the 2F General Information Counter when you show your order history or ticket.

Payment can be made by credit card, Apple Pay, or Google Pay.

Tickets purchased through our official ticketing website (Fever) can be transferred to another member of your group.
If you transfer your ticket(s) using the Fever app, the recipient must install the app in advance. Once installed, you can transfer your ticket(s) using the "Transfer tickets" feature in the app.
After you purchase your ticket(s), a separate QR code will be issued for each guest. You can also share a companion's QR code via screenshot or as a printed copy.
*Each guest must present a unique QR code for admission. Please make sure that each member of your group presents a different QR code.

Yes, tickets can be transferred. If you use the transfer feature in the Fever app, the recipient must also install the app in advance. Admission is also possible with a screenshot or a printout of the QR code.

For guests with online tickets, a coupon valid for another available date will be issued automatically.
The coupon is valid for 60 days from the date of issue.
If you purchase same-day tickets, please ask a staff member at the 2F General Information / Ticket Counter.

Please purchase a ticket if you are above elementary school age. Children up to preschool age must be accompanied by a guardian.

This matter is currently under consideration.

This depends on the type of your ticket. Re-entry is possible for the Manga & Light Novel Library, and with “KCM Standard,” “1-Day” and “KCM evening” tickets.

Disability discounts are available for same-day tickets only. Present your disability certificate (physical disability certificate, rehabilitation certificate, or mental disability health and welfare certificate) at the 2F General Information/Ticket Counter, and both the individual and one caregiver will receive a 50% discount.
Please note that discounts may not be available for certain exhibitions in the 3F exhibition room.
Even if you do not have a disability certificate issued in Japan, you can purchase discounted tickets by presenting a disability certificate issued outside Japan (original document, not a copy).
Notes:
If your disability certificate does not include a photo, please present the original disability certificate along with an original photo ID (driver's license, passport, etc.).
You must bring the original disability certificate. Copies are not accepted.
If you cannot present a disability certificate or eligible certificate (both must be originals), you cannot purchase discounted tickets.
Please note that ticket sales may be suspended when the maximum number of tickets has been reached.

Day ticket cannot be reissued.

No, you do not.
The 2F Lobby, Kado Cafe, Rock Museum Shop, and 5F Sakura Diner are open to everyone.

Restaurant & Cafe: There are currently no halal dishes on the menu.

Restaurant: Table reservations can be made via gourmet websites or here except for lunchtime (after 3pm).
Cafe: Table reservations are not possible.

Restaurant: Alcoholic beverages are served.
Cafe: Alcoholic beverages (beer only) are served.

Restaurant: Items such as congratulatory message plates can be available on request.
Cafe: No related items available.

Restaurant: Based on prior consultation, vegan dishes may be prepared if possible.
Cafe: No vegan dishes available.

Restaurant & Cafe: Based on prior consultation, dishes may be prepared without using ingredients that may cause allergic reactions. However, measures will not encompass seasoning and cooking equipment, so we do not recommend using the Restaurant or Cafe if you have severe allergies.

Each menu is under preparation.

The restaurant has chairs with a belt for children.

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You may bring in baby food. The restaurant also provides plates and cutlery for c hildren, so feel free to ask

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