角川武蔵野ミュージアム

FAQ

Photo:Kenshu Shintsubo

Available services

Yes. We have wheelchairs for rent. Please come to the Information Counter on the second floor.

During the pre-opening showing, the use of lockers is suspended to reduce the risk of COVID-19 infection.

We have several of them.

Yes. However, during the pre-opening showing, the use of the room for nursing mothers is suspended to reduce the risk of COVID-19 infection.

No, we do not.

Yes. We have "Kado Cafe," which is located on the second floor. (Open 10 a.m. - 6 p.m., except when the museum is closed.)

About themed exhibitions

Please visit the exhibition page.
Exhibition information

Taking pictures

You can take still photos anywhere except for in restricted areas. Videography is not permitted.

If the photos are taken outside restricted areas, posting them on websites/social media for non-commercial purposes is permitted. Please post them at your own risk. KCM is not liable for any damage or loss caused by the use of photos.

Use of fountain pens, ball-point pens, brushes, and other writing/painting instruments that require inks or paints is not permitted, to prevent contamination of the exhibits. Note-taking is permitted but replication (copying) is not.

Tickets

Online tickets (e-tickets) can be purchased on this website.
The ticket purchasing page may be accessed here.

Registration is required for purchasing online tickets.register and then go to the ticket purchasing page.

If the date on the calendar is grayed out or has an "x" on it, no tickets are available for that date.

Log onto the website and check the "Online Ticket Confirmation" page in the customer information section.

Please check the following:
Make sure that your registered email address is correct.
If your computer/cell phone is set up to receive emails with only certain domain names, please add "kadcul.com" to your list of approved domains. (Please check your carrier's website or other sources of information on how to change the settings, as they vary.)
If you are using Gmail or another free email service, be aware that messages may be flagged as "spam" and routed to a Spam folder and/or deleted. Please check the help page of your email server and change the settings to accept email from kadcul.com.
If you are using your company email, its security settings may be blocking our messages. Please consider using another email address for registration.

The purchased online ticket is displayed as a QR code in "My Page" after logging onto your membership page.

Please show the QR code on your smart phone, or its printed version, to the museum staff in the area listed on your online ticket.

Please come to the Information Counter on the second floor. The museum staff will check your ID, confirm the details of your purchased ticket, and reissue the QR code for you.

The date and time on the purchased ticket cannot be changed.

Cancellation is not allowed.

During the pre-opening showing, no more than four tickets may be purchased in order to reduce the risk of COVID-19 infection.

If you arrive during the time frame specified on your ticket, you may enter.

During the preliminary opening, walk-up tickets are not available. However, as long as you are able to buy an online ticket on the day of your visit, you may enter the museum that day.

Ticket prices vary depending on the themed exhibition.Please check the price listed on the ticket page.

Click the "Receipt" button on the "Online Ticket Confirmation" page to display the receipt and print it.

Credit Card Available

Yes. QR codes are issued for the total number of visitors and their printed versions are distributable. If a smartphone is used for entry to the museum, showing one QR code permits the entry of all members of the group. If some members of your group are coming separately, please share the QR code by taking a screen shot prior to your visit. One QR code covers the number of visitors for whom the tickets are purchased.

Yes, it is possible.

No procedure is necessary on the part of the customer. KCM will refund the purchase price via the credit card used to buy the ticket, thereby cancelling the transaction.

No procedure is necessary on the part of the customer. KCM will refund the purchase price via the credit card used to buy the ticket, thereby cancelling the transaction.

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